We are committed to protecting your privacy and security. This Policy only relates to personal information collected about you and explains how and for what purposes we use the information. Please read this Policy carefully. By using this Site, you agree and consent to the processing of your data as described below. If you do not agree with this policy, please do not use the Site.
There are four types of data we collect about you:
- Information you provide to us when interacting with our Site or staff
- Information we research in the public domain
- Information we buy from 3rd party* sources
- Information we collect from technological sources
*3rd party sources may include specialist data providers, social content platforms, business partners, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and individual sub-contractors.
What information do we collect and why:
We collect data in order to provide the service, uphold security and enforce our Terms and Conditions. We also use insights for troubleshooting, data analysis, testing and research so we can make continual improvements to the customer experience. More detail on the information we collect and reasons is outlined below:
|What we might collect||We collect this to help us|
|Name and alias||address you correctly and represent you securely on the Site|
|Address||accurately pinpoint and represent you in our mapping system|
|Contact details||make contact as necessary and put you in touch with other parties that you would like to make contact with|
|Content preferences||serve content that is most relevant and of interest to you|
|Communication preferences||tailor the format and frequency of communications to meet your expectations|
|Site setting preferences||create the best user experience|
|About your technology: Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, browser plug-in types and versions, operating system, platform, device type, time zone setting, platform||identify you, understand technology trends and use these to continuously tailor our offering for the best compatibility|
|About your visit: Pages and products visited, searches, time of visit, length of visit. time on page, path through Site, interaction with the page such as scrolling, clicks, mouse movement, form submissions and abandons||to understand online behaviour and trends, to continuously improve our online customer experience and advise business partners how they can get the best use of our Site|
|Communications: Contact with our company, advertisers and other members, and contents of communication with them||protect our users and improve the skills and customer service of our staff|
You can use the Site without leaving your contact details or becoming a member.
If you provide your details to us or we acquire your details through other sources, we may use your personal information to provide information on products, services and promotions that we think may be of interest to you. You can opt out of marketing communications at any time by contacting us here.
Marketing may include:
- Communications and advertising via online, email, text, post, telephone, social media and sharing your information with 3rd parties that provide those platforms
- monitoring the effectiveness of our direct marketing communications
Marketing with 3rd parties
You are automatically opted out of, but can opt in to us extending your contact details to other 3rd parties that may be able to provide other similar or related products or services of interest. If you opt in to this scheme, your details will be passed to these 3rd party companies and they may add you to their database for future communications and contact. You may opt out at any time.
Access to your data
We follow strict security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party and to prevent unauthorised access to it.
You will be provided with or asked to choose a password that enables you to access certain parts of the Site. You are responsible for keeping this password confidential and should not share it with anyone. If you forget a password, you may contact customer service to regain access.
Employees are granted access to personally identifiable information in order to perform customer service. We employ strict security checks in order to provide this service and before we disclose information to you. We appreciate your co-operation in helping us keep your data secure.
We may use sub-contractors in order to provide part of our service to you. These sub-contractors may be based in various geographical locations and need to store or process the data in order to provide their services to us. We ensure that there is a contract in place with all these sub-contractors to prohibit the use of the data for any other purpose than to provide the service to us and to ensure that there is adequate and similar levels of security and privacy policies in place to protect your data. By using this Site, you consent to us providing your information to these companies. Examples companies include:
- Secure data storage providers
- Subcontracted service providers authorised by us to deliver part of our Site or service
- Research, data analysis, enrichment or cleansing specialists
- Buyers or new subsidiaries/entities of the company
Otherwise, we will not disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice.
We retain your data for as long as necessary to provide the service and no longer than permitted by law.
The internet is not completely secure and although we take strict precautions and have security measures, we cannot guarantee the security of your data transmitted to or stored on our Site or accept liability for the loss of it.
The Data Protection Act
As part of the Data Protection Act, you can exercise your right at any time to prevent the storage, transfer or processing of your data or to opt out of marketing or 3rd party communications. You can do this by selecting certain criteria when submitting a form or in communication with our staff.
You have the right to use certain parts of our Site without consenting to marketing and communications. We will always inform you at the point of data collection that we intend to use your data for such purposes.
Members that are not logged that we cannot identify will be treated as a new visitor.
We use the most recent preference submitted to us as the basis for handling each visitor.
The Data Protection Act 1998 (DPA) gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.